At Naphor, we care about your shopping experience at every stage.

To ensure a smooth and organized process, return requests can only be initiated through the customer panel.

After logging into your account, you can easily create a return request from the “My Orders” section.

Once your return request is created, all necessary instructions will be clearly provided in your customer panel.

The product must be sent to us via DHL E-Commerce in accordance with these instructions.

To ensure a proper return process, Products must be: unused, undamaged, and in a condition suitable for resale. They must be returned with their original packaging and all accompanying components.

Returns that do not meet these conditions may not be accepted.

Return shipping costs are the responsibility of the customer. All shipping details and instructions related to the return process are clearly provided in the customer panel.

However, if the customer requests an exchange, all shipping and related operational costs for the exchange process are covered by Naphor.

For health and safety reasons, underwear products are subject to special conditions. For items in the panties and bras category, if the security seal on the product packaging has been opened, returns are not accepted.

This policy is applied to maintain hygiene standards.

All Naphor products are carefully inspected in line with our quality and compliance standards before being shipped to our customers. However, if you receive a defective, damaged, or incorrect product, you may initiate an exchange request through the customer panel.

Once the product reaches us, it will be inspected, and if deemed appropriate, the exchange process will be initiated. In such cases, all shipping and related operational costs for the exchange are covered by Naphor.

Once your returned product reaches us, it will be inspected by our team. If it meets the return conditions, the refund will be processed according to your payment method, in compliance with applicable regulations.